Your piece does contain lead. Be sure to wash your hands after handling and keep out of reach of children and pets!
Q: How should I hang my piece?
A: -For small to medium sized pieces, I love hanging from the window lock on vertical sliding windows (technically called single hung windows).
-If you have wood framed windows, a small nail, screw, or screw hook can be placed anywhere you desire to hang your piece.
-If hanging in within the window frame is not an option, try from the wall above or around your window, or from the ceiling in front of your window. I recommend talking to someone at your local hardware store for the best and safest option.
*I DO NOT recommend window suction cups. They are unpredictable and could cause your piece to fall and break.
*Golden Hour Glass Co. is not responsible for misuse of hanging stained glass objects. Common sense should be used in the hanging of stained glass. Pieces should be hung from a sturdy nail or hook and out of reach of children and pets. It is not recommended to hang in open spaces above people's heads, but rather in a window or on a wall.
Note about hanging materials: many of my pieces use natural fibers such as leather cord or cotton cord for hanging. With any piece, its best to check the durability of hanging materials every six months, and perhaps more frequently if you live in a very sunny climate. Over time these natural fibers can break down in direct sunlight and may need to be replaced. If you choose to replace the hanging material, follow the same guidelines (especially with fishing line).
Q: How do I care for my piece?
A: Wipe with a soft cloth or paper towel. Over time, the metals will naturally oxidize (become darker). Some like this look. If not, carnauba car wax can shine your piece right up! Never use commercial cleaners like Windex as they can damage the metal holding your piece together.
I wax every single piece before it is delivered to you. I do my best to reach all the nooks and crannies, but sometimes you may notice a little white crust in tight spots. No worries - it's just wax residue. It can easily be removed with a q-tip or toothpick!
Q: Why is shipping so expensive?
A: I pack my pieces with as much padding as possible. It is glass, after all! And you just never know how carefully (or not) your package will be handled. I think it's worth the expense to feel a little better about it getting there in one piece!
Also, I save as much packing materials as my little house can store so that I can reuse all the bubble wrap and recycle paper and boxes. If your package seems a little pieced together, that's why :)
Q: Where can I buy your work?
A: Currently my online shop is the best way to purchase my work. Always feel free to reach out if you'd like me to remake something you've seen on my social media or website.
Q: Do you make customs?
A: I will accept custom orders if I feel we are a good fit. I value clear and timely communication. If you'd like to chat further, please email me with your idea, approximate size, timeframe of completed piece, and estimated budget.
Q: Do you accept returns?
A: Due to the nature of my work, I cannot accept returns or exchanges. Please view all photos of an item and be sure to send an email if you have outstanding questions before purchasing. See my shop policies page here
I want your piece to look its best and last forever.
Please feel free to contact me if you have any questions about your piece!
- I do not accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order.
- Golden Hour Glass Co. is not responsible for misuse of hanging stained glass objects. Pieces should be hung from a sturdy nail or hook and out of reach of children and pets. It is not recommended to hang in open spaces above people's heads, but rather in a window or on a wall.
- Processing time: I do my best to get your orders shipped out in a timely manner. Most orders can expect to ship between 3-7 days after order date.
- If more than one item is purchased and shipping to the same address, I will package together and refund extra shipping paid.
- Shipping times may be delayed due to COVID-19. Delays are completely out of my control and should be handled directly with USPS.